The Association

Members

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IDRS Ltd

a wholly-owned subsidiary of the Chartered Institute of Arbitrators which provides over 80 consumer redress services, covering a wide range of business sectors and tens of millions of consumers in the UK.

Jurisdiction: UK
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Adjudicator for Higher Education

reviews decisions made by higher education institutions (HEIs) in relation to students. The scheme became statutory on 1 January 2005 and all HEIs in England and Wales are required to participate. The Office does not review complaints about admissions or matters of academic judgement. Students must first exhaust the HEI's internal complaints procedures.

Jurisdiction: England & Wales
Membership Type: Ombudsman Member

For contact details visit the website.


Independent Case Examiner

acts as an independent referee for people who feel that the following Government Agencies or Businesses have not treated them fairly or have not dealt with complaints in a satisfactory manner. The Agencies/Businesses are: - the Child Support Agency - Debt Management - Disability and Carers Service - Financial Assistance Scheme - Jobcentre Plus - Child Maintenance and Enforcement Division (Northern Ireland) - Northern Ireland Social Security Agency - Pension Service - Rent Service

Jurisdiction: UK
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Complaints Reviewer

investigates complaints about the Land Registry, the National Archives, the Northern Ireland Youth Justice Agency and the Children's Commissioner for Wales. Her role is to establish whether there has been maladministration on the part of the agency in the conduct of matters giving rise to complaints. These include failure to meet standards of service, quality, speed and performance. Where appropriate she makes recommendations aimed at putting matters right for an individual complainant and improving services in the future.

Jurisdiction: England & Wales
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Football Ombudsman

was established by the English Football Authorities (The Football Association, The Premier League and The Football League) with the agreement of the Government. The IFO has a clear remit to receive and adjudicate on complaints which have not been resolved at an earlier stage and will act as the final stage in football's complaints procedure. The IFO is the successor body to the Independent Football Commission (IFC), which operated from 2002 to 2008 as an integral part of football's self-regulatory system.

Jurisdiction: England
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Police Complaints Commission

The IPCC was established by the Police Reform Act and became operational in April 2004. The IPCC is independent, making its decisions entirely independently of the police, government and complainants. Its primary statutory purpose is to increase public confidence in the police complaints system in England and Wales. The IPCC also investigates the most serious complaints and allegations of misconduct against the police in England and Wales, as well as handling some appeals from people who are not satisfied with the way police have dealt with their complaint. The IPCC is responsible for serious complaints and conduct matters relating to staff at the Serious Organised Crime Agency (SOCA), Her Majesty's Revenue and Customs (HMRC), and the UK Border Agency (UKBA). On 16 January 2012, the Metropolitan Police Authority was abolished and the Mayor's Office for Policing and Crime (MOPAC) was established. The IPCC is now responsible for deciding whether any allegations that the MOPAC or his Deputy has committed a criminal offence should be investigated. On 22 November 2012, Police and Crime Commissioners (PCCs) for each force in England and Wales were elected. The IPCC is now responsible for deciding whether any allegations that the PCC or their Deputy have committed a criminal offence should be investigated.

Jurisdiction: England & Wales
Membership Type: Ombudsman Member

For contact details visit the website.


Information Commissioner

The Information Commissionerís Office (ICO) is the UKís independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. We do this by promoting good practice, ruling on complaints, providing information to individuals and organisations and taking appropriate action when the law is broken. The ICO enforces and oversees the Freedom of Information Act, the Environmental Information Regulations, the Data Protection Act and the Privacy and Electronic Communications Regulations. The Information Commissioner is appointed by the Queen and reports directly to Parliament.

Jurisdiction: UK
Membership Type: Complaint Handler Member

For contact details visit the website.


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