The Association


The objects of the Association are to:

  1. Support and promote an effective system of complaint handling and redress in the United Kingdom, Ireland, Britain’s Crown Dependencies and Britain’s Overseas Territories.
  2. Encourage, develop and protect the role of ombudsmen in both the public and private sectors as the ‘best practice’ model for resolving complaints, according recognition through membership.
  3. Provide an authoritative voice and promote best practice and policy for those involved in complaint handling and redress to ensure an effective service for the public.
  4. Support open and transparent accountability and endorse principles of good complaint handling.
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