The Association

Vision

The Vision of the Association is that throughout the public and private sectors:

  • It is straightforward and simple for people to complain.
  • People making a complaint are listened to and treated fairly.
  • A complaint is dealt with quickly, fairly and effectively at the earliest stage by suitably trained staff.
  • People have access to an ombudsman in all areas of consumer and public services.
  • The learning from a complaint is used to improve services.
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