Promoting independent complaint resolution

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IDRS Ltd

A wholly-owned subsidiary of the Chartered Institute of Arbitrators which provides over 80 consumer redress services, covering a wide range of business sectors and tens of millions of consumers in the UK.

Jurisdiction: UK
Category: ADR
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Adjudicator for Higher Education

Reviews decisions made by higher education institutions (HEIs) in relation to students. The scheme became statutory on 1 January 2005 and all HEIs in England and Wales are required to participate. The Office does not review complaints about admissions or matters of academic judgement. Students must first exhaust the HEI's internal complaints procedures.

Jurisdiction: England & Wales
Category: Education
Membership Type: Ombudsman Member

For contact details visit the website.


Independent Betting Adjudication Service (IBAS)

The Independent Betting Adjudication Service (IBAS) provides informed and impartial adjudications on disputes that arise between licensed gambling operators and their customers, after the customer has completed the operator's own internal dispute procedures and where a deadlock still exists.

Jurisdiction: UK
Category: Gambling
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Case Examiner

Acts as an independent referee for people who feel that the following Government Agencies or Businesses have not treated them fairly or have not dealt with complaints in a satisfactory manner. The Agencies/Businesses are: - the Child Support Agency - Debt Management - Disability and Carers Service - Financial Assistance Scheme - Jobcentre Plus - Child Maintenance and Enforcement Division (Northern Ireland) - Northern Ireland Social Security Agency - Pension Service

Jurisdiction: UK
Category: Government
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Complaints Reviewer

Investigates complaints about the Land Registry and the Northern Ireland Youth Justice Agency. Her role is to establish whether there has been maladministration on the part of the agency in the conduct of matters giving rise to complaints. These include failure to meet standards of service, quality, speed and performance. Where appropriate she makes recommendations aimed at putting matters right for an individual complainant and improving services in the future.

Jurisdiction: England & Wales
Category: Housing
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Football Ombudsman

Was established by the English Football Authorities (The Football Association, The Premier League and The Football League) with the agreement of the Government. The IFO has a clear remit to receive and adjudicate on complaints which have not been resolved at an earlier stage and will act as the final stage in football's complaints procedure. The IFO is the successor body to the Independent Football Commission (IFC), which operated from 2002 to 2008 as an integral part of football's self-regulatory system.

Jurisdiction: England
Category: Football
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Office for Police Conduct

On 8 January 2018, the IPCC became the Independent Office for Police Conduct (IOPC), as set out in the Policing and Crime Act 2017. The Act introduced several changes – both to the police complaints system and to the structure and powers of the IPCC. Since 2013, the IPCC has doubled in size and they are taking on nearly six times as many independent investigations. Given this level of growth, they asked the Government for a new structure that is better suited to a much expanded organisation. The new structure has a Director General at its head, supported by two deputies, and a network of regional directors and a director for Wales. As it will no longer be a ‘commission’, they have taken on a new name. It’s important to note that while the name has changed, their role, purpose and independence has not. The IOPC will continue to oversee the complaints system as a whole, to provide an independent appeal mechanism for some complaint investigations carried out by the police, and to carry out their own independent investigations into serious and sensitive cases. They will continue to use what they learn through their work to improve policing.

Jurisdiction: England & Wales
Category: Police, HM Revenue and Customs
Membership Type: Ombudsman Member

For contact details visit the website.


Information Commissioner

The Information Commissioners Office (ICO) is the UKs independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. We do this by promoting good practice, ruling on complaints, providing information to individuals and organisations and taking appropriate action when the law is broken. The ICO enforces and oversees the Freedom of Information Act, the Environmental Information Regulations, the Data Protection Act and the Privacy and Electronic Communications Regulations. The Information Commissioner is appointed by the Queen and reports directly to Parliament.

Jurisdiction: UK
Category: Data Protection & Information
Membership Type: Complaint Handler Member

For contact details visit the website.


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Browse the A-Z list of members (by name):
A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z

IDRS Ltd

A wholly-owned subsidiary of the Chartered Institute of Arbitrators which provides over 80 consumer redress services, covering a wide range of business sectors and tens of millions of consumers in the UK.

Jurisdiction: UK
Category: ADR
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Adjudicator for Higher Education

Reviews decisions made by higher education institutions (HEIs) in relation to students. The scheme became statutory on 1 January 2005 and all HEIs in England and Wales are required to participate. The Office does not review complaints about admissions or matters of academic judgement. Students must first exhaust the HEI's internal complaints procedures.

Jurisdiction: England & Wales
Category: Education
Membership Type: Ombudsman Member

For contact details visit the website.


Independent Betting Adjudication Service (IBAS)

The Independent Betting Adjudication Service (IBAS) provides informed and impartial adjudications on disputes that arise between licensed gambling operators and their customers, after the customer has completed the operator's own internal dispute procedures and where a deadlock still exists.

Jurisdiction: UK
Category: Gambling
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Case Examiner

Acts as an independent referee for people who feel that the following Government Agencies or Businesses have not treated them fairly or have not dealt with complaints in a satisfactory manner. The Agencies/Businesses are: - the Child Support Agency - Debt Management - Disability and Carers Service - Financial Assistance Scheme - Jobcentre Plus - Child Maintenance and Enforcement Division (Northern Ireland) - Northern Ireland Social Security Agency - Pension Service

Jurisdiction: UK
Category: Government
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Complaints Reviewer

Investigates complaints about the Land Registry and the Northern Ireland Youth Justice Agency. Her role is to establish whether there has been maladministration on the part of the agency in the conduct of matters giving rise to complaints. These include failure to meet standards of service, quality, speed and performance. Where appropriate she makes recommendations aimed at putting matters right for an individual complainant and improving services in the future.

Jurisdiction: England & Wales
Category: Housing
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Football Ombudsman

Was established by the English Football Authorities (The Football Association, The Premier League and The Football League) with the agreement of the Government. The IFO has a clear remit to receive and adjudicate on complaints which have not been resolved at an earlier stage and will act as the final stage in football's complaints procedure. The IFO is the successor body to the Independent Football Commission (IFC), which operated from 2002 to 2008 as an integral part of football's self-regulatory system.

Jurisdiction: England
Category: Football
Membership Type: Complaint Handler Member

For contact details visit the website.


Independent Office for Police Conduct

On 8 January 2018, the IPCC became the Independent Office for Police Conduct (IOPC), as set out in the Policing and Crime Act 2017. The Act introduced several changes – both to the police complaints system and to the structure and powers of the IPCC. Since 2013, the IPCC has doubled in size and they are taking on nearly six times as many independent investigations. Given this level of growth, they asked the Government for a new structure that is better suited to a much expanded organisation. The new structure has a Director General at its head, supported by two deputies, and a network of regional directors and a director for Wales. As it will no longer be a ‘commission’, they have taken on a new name. It’s important to note that while the name has changed, their role, purpose and independence has not. The IOPC will continue to oversee the complaints system as a whole, to provide an independent appeal mechanism for some complaint investigations carried out by the police, and to carry out their own independent investigations into serious and sensitive cases. They will continue to use what they learn through their work to improve policing.

Jurisdiction: England & Wales
Category: Police, HM Revenue and Customs
Membership Type: Ombudsman Member

For contact details visit the website.


Information Commissioner

The Information Commissioners Office (ICO) is the UKs independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. We do this by promoting good practice, ruling on complaints, providing information to individuals and organisations and taking appropriate action when the law is broken. The ICO enforces and oversees the Freedom of Information Act, the Environmental Information Regulations, the Data Protection Act and the Privacy and Electronic Communications Regulations. The Information Commissioner is appointed by the Queen and reports directly to Parliament.

Jurisdiction: UK
Category: Data Protection & Information
Membership Type: Complaint Handler Member

For contact details visit the website.


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