The Ombudsman Association is a professional association for ombudsmen and complaint handlers, their staff and others interested in the work of independent complaint resolution.
It is neither a complaint-handling nor an advice body, and cannot give the public any advice other than signpost to an appropriate ombudsman or complaint handling scheme, if there is one.
It can give general information about ombudsmen, but not specific information about member schemes.
Although ombudsman members have to fulfil certain criteria for membership, the Association is one which Ombudsman schemes join entirely voluntarily, and its purpose is to promote the general concept of Ombudsmen, as well as to organise networking opportunities for Ombudsmen and staff through conferences, seminars and meetings.
The association has no role whatsoever in the internal working of member schemes nor any influence or jurisdiction over them.