Promoting independent complaint resolution

The Ombudsman Association is monitoring the ongoing situation regarding Coronavirus (COVID-19) and managing the possible impact on the organisation. We are working from home and as far as possible will endeavour to continue to provide our normal service however we trust you will bear with us if we are not always able to respond as promptly as usual in these exceptional circumstances. Thank you.

the right ombudsman who will deal with your complaint


To find the right Ombudsman or Complaint Handler:

Or view a list of ombudsman offices and complaint handling bodies by country:

United Kingdom · Ireland · Others

ombudsman schemes and how they deal with complaints


Ombudsman offices exist to deal with complaints from ordinary citizens and consumers about most public bodies and some services in the private sector.

The services provided by an ombudsman are free of charge.

Read more about ombudsman schemes

The Association
Its objectives, membership
and history

The Association

Ombudsman Association is the new, public name of the British and Irish Ombudsman Association.

Members include ombudsman schemes and other complaint-handling bodies in the UK, Ireland and British Overseas Territories and Crown Dependencies.

About us and what we do | OA News

for staff of member schemes


  • Conference material
  • Minutes
  • Reports
  • Discussions


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