Promoting independent complaint resolution A professional association for ombudsman schemes and complaint handlers in the UK, Ireland, British Overseas Territories and British Crown Dependencies. Which Ombudsman do you need? What is an Ombudsman? Frequently Asked Questions Which Ombudsman do you need? Which Ombudsman do you need? Find an Ombudsman Best Practice and Publications Best Practice and Publications Guides and Consultation Responses Latest news News ⏰5 Days Left to Submit Your I&I Award Nominations 16 March 2026 News Early Bird pre-booking - now closed! 16 March 2026 News UPEN Webinar: Public data for the public good: working with Ombudsman Schemes 24 February 2026 View twitter feed for Ombudsman Association Manage your cookie preferences to view the content on this site All news in focus Updated Ombudsman Offices in Ireland The Irish Forum have published an Updated Guide to Ombudsman Offices in Ireland to help the public and stakeholders understand an Ombudsman’s role and find which scheme can assist with complaints Click here for information An Updated Guide to Ombudsman Offices in the UK The OA has published an Updated Guide to Ombudsman Offices UK to help the public and stakeholders understand an Ombudsman’s role and find which scheme can assist with complaints Click here for information Build your career with our members Help improve services and make a difference. Join one of our members and build your career. Ombudsman jobs Case Law Database Search the case law about our members, including decisions made in cases where there has been a full hearing through judicial review or statutory hearing, and find all the relevant legislation for the ombudsman sector. Case Law Database Join the OA Community Staff of our members can register for an OA Community account to: Network with colleagues from across the ombudsman sector Share experiences and best practice Get access to discussion forums and Networks Join the OA Community today
