Ombudsman Jobs

 The Scottish Parliament is advertising for a new Scottish Public Services Ombudsman (SPSO), as the current term comes to an end in April 2025. The Ombudsman investigates complaints about most organisations providing public services in Scotland. The Ombudsman is also responsible for setting and monitoring complaints handling standards for the public sector in Scotland, carries out independent reviews of decisions that councils make on community care and crisis grant applications (Welfare Fund Independent Reviews) and is also the Independent National Whistleblowing Officer (INWO) for the NHS in Scotland. This is a high profile, demanding and challenging role. The Scottish Parliament is seeking a talented individual with excellent communication skills, experience of delivering functions within a statutory framework, excellent judgment to reach sound and impartial decisions, a proven track record of strategic leadership and demonstrable experience of delivering results.

For further information and how to apply visit: Scottish Public Services Ombudsman | Scottish Parliament Website

This role is crucial in ensuring that the Legal Ombudsman (LeO) team receives reliable IT support, with all staff issues and requests being acknowledged and resolved promptly, either by the IT team or external suppliers.

The main responsibilities include managing and resolving service desk tickets for end-user devices, focusing on first and second-line support to address issues efficiently. Tickets requiring more advanced support will be escalated to third-line support, with a collaborative approach to ensure timely resolutions. The role also involves diagnosing and resolving hardware, software, network, and application problems, assisting with software installations, updates, and configurations on laptops. Providing support for Microsoft 365 tools like Teams, Outlook, OneDrive, and SharePoint is key, helping users resolve account access, application errors, and usage issues.

LeO are looking for a proactive and detail-oriented individual with a strong background in IT support, ideally within a Microsoft-based environment. The ideal candidate will have experience in first and second-line support, with the ability to efficiently resolve service desk tickets related to end-user devices. You should be comfortable diagnosing and troubleshooting hardware, software, network, and application issues, while providing assistance with software installations and updates.

For more information about the role and to apply, please visit the LeO website.

It’s an exciting time to join the Human Resources Team at the Legal Ombudsman (LeO).

This is a challenging role that will report into the Strategic HR Business Partner and will deliver a high-quality HR business-partnering service to the business, working with and supporting managers in all aspects of people resource planning, development, and management.  You will also plan and deliver specific areas of their new People Strategy and other related people activity and projects, ensuring that practices, policies, and procedures are developed that are fit for purpose and reflect best HR practice.

This is a real opportunity to make the role your own and contribute to a new way of working for HR at the Legal Ombudsman. You will work closely with managers to provide a professional, proactive, customer-focused HR approach, providing high-quality HR advice and guidance to managers and staff on all aspects of the employee life cycle.

For further information about the role and to apply, please visit the LeO website.

Are you passionate about helping people be the best they can be? Do you know how to lead high-performing teams and support the resolution of complaints in a technical, evidence-based role?

The Financial Ombudsman Service is committed to making a difference to people’s lives and increasing confidence in the financial services industry. They make independent decisions on a range of complex and difficult disputes. And every year they resolve thousands of complaints between consumers or small businesses and their financial service providers.

This is an exciting opportunity to join them. You’ll lead their casework teams to ensure that decisions are made with sound judgement, fairly and consistently, while helping them achieve their productivity, quality, and efficiency objectives. 

Reporting to an Ombudsman Director, you will focus on a specific set of financial products. You will be accountable for leading the teams in your product area and play a vital role in ensuring their people deliver the best possible customer service. 

As a member of the Ombudsman Panel, you will help shape their policy and approach to cases in your product area – including issuing decisions on important cases – and ensure consistency of approach across the service. You will also represent the Financial Ombudsman externally to key stakeholders including industry, regulators, and consumer advocates.

You’ll have a flexible approach, a positive attitude to change, and demonstrable experience of successfully leading teams through change, and ensuring adoption and benefits realisation. You’ll act as a role model with a commitment to diversity, equity, and inclusion, and to creating a high performance, trust-based culture. 

For further information about the role and to apply, please visit the FOS website.

The Ombudsman for Children (OCO) are looking to recruit a Communications Project Officer (EO).  The successful candidate will play a key role in increasing awareness of the Ombudsman for Children’s Office, as well as awareness of children’s rights.

Key responsibilities:

• Work on specific OCO Communications Projects with a focus on growing awareness of the organisation nationally including the School Ambassadors Programme, supporting Child Talks and other OCO events and launches.
• Supporting the planning of OCO presence at BT Young Scientist and other national events.
• Content creation and editing with the support of your line manager.
• Monitoring news and current affairs programmes and providing news updates and summaries;
• Supporting the Communications teams with administration tasks including purchase orders, project plans, updating contact lists, managing numerous email inboxes etc.
• Coordinating with suppliers on OCO merchandise, catering for OCO events and any other ad hoc event management tasks.
• Any other tasks assigned by your manager.

Closing date: 28 Jan 2025 05:00 PM. 

For further information and how to apply please visit Ombudsman for Children's (OCO) website: https://www.ocojobs.com/

The Pensions Ombudsman has an exciting opportunity for a Management Support Officer to join their team based in Canary Wharf, where they currently operate an agile working policy.  You will be working part-time (pro-rata, 3 days p/w) on a fixed-term contract until 31 March 2026 (with the potential to convert to a permanent contract) and will receive a competitive salary of £35,961 to £42,579 per annum pro rata.

TPO offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and they welcome applicants from under-represented groups.  

Further details of the role and how to apply can be found here – Management Support Officer

The ARC chair will support the Ombudsman in ensuring that the unique accountability arrangements which underpin the office remain effective. In delivering on NIPSO’s accountability and value for money obligations the ARC Chair will be mindful of the need to protect the Ombudsman’s operational independence. 

The Ombudsman, as Accounting Officer, has responsibility for issues of risk, control and governance. The Ombudsman appoints an Audit and Risk Committee to provide additional scrutiny and assurance. The ARC’s role is not operational, neither has it any role in NIPSO’s decision making processes. Rather the ARC’s role is to advise and support the Ombudsman as Accounting Officer. 

For further information about the role and to apply, please visit the NIPSO website.

The ARC member will support the Ombudsman in ensuring that the unique accountability arrangements which underpin the office remain effective. In delivering on NIPSO’s accountability and value for money obligations the ARC member will be mindful of the need to protect the Ombudsman’s operational independence. 

The Ombudsman, as Accounting Officer, has responsibility for issues of risk, control and governance. The Ombudsman appoints an Audit and Risk Committee to provide additional scrutiny and assurance. The ARC’s role is not operational, neither has it any role in NIPSO’s decision making processes. Rather the ARC’s role is to advise and support the Ombudsman as Accounting Officer.

For further information about the role and to apply, please visit the NIPSO website.

The Parliamentary and Health Service Ombudsman (PHSO) is one of the most important and influential roles in the public service: a unique opportunity to work closely with Parliament to right individual wrongs, hold those delivering public services to account, and to influence system change and improvement where it is needed.

The office of the PHSO provides an independent complaint handling service for citizens, making final decisions on complaints about UK government departments and other public bodies, and the NHS in England. It also shares findings from casework with Parliament and more widely to influence improvements that makes organisations, and people’s experience of them, better.   

You will be responsible for the work of approximately 550 employees (£43 million budget). You will need the ability to lead, motivate and support staff in conducting robust investigations of the highest standard. You will personally make complex, sensitive and difficult decisions with a high public profile.

The role requires the ability to operate and influence at the most senior level of public life and comes with a significant element of Parliamentary and public scrutiny and challenge. The PHSO are seeking an individual who is a proven leader and effective communicator, who operates with independence, strategic vision, excellent judgement, and the utmost probity.

For further information about the role and to apply, please visit the GatenbySanderson website.