Ombudsman Jobs

As a member of the Dispute Resolution Team, you will play a crucial role within our ADR service, ensuring care, empathy and an excellent service experience is provided to consumers and accredited business whilst delivering against set targets and KPIs.

You will be using the method of adjudication to make a decision and resolve complex disputes between accredited businesses and consumers through assessment, investigation, and weighing up the facts, evidence, and merits of each individual case.

In your role you will:

• Adjudicate the cases taking into account all the data and evidence, code of practice and legal regulations
• Make impartial decisions based on the facts of the case, relevant legislation and TMO Code
• Provide case updates to both consumers and accredited businesses
• Deliver against set individual/team KPIs and targets while managing the caseload in a timely manner

To apply for this role, please send your CV and a covering letter highlighting  your relevant experience and why you should be considered for the role to: hr@tmo-uk.org

Early applications are encouraged as we will be shortlisting as soon as applications are received.

For further information about the role, visit TMO website 

The Public Services Ombudsman for Wales (PSOW) is recruiting for a Head of IT Services. This is an incredible opportunity which would see you lead strategic development of the Ombudsman's IT systems and services through a significant digital transformation.

What the Head of IT Service will:

• Oversee the strategic management of the Ombudsman's IT and digital services and lead the development and delivery of the IT and Digital Strategy.
• Manage IT projects to ensure strong delivery on time and within budget, while engaging users to shape expectations and foster innovation.
• Lead initiatives on machine learning, automation, and AI to meet PSOW's needs while ensuring accountability, transparency, and proportionality.
• Drive continuous improvement in IT services, supporting staff at all levels with systems that meet their needs and enhance the user experience.
• Manage IT procurement, contracts, and relationships with key suppliers to ensure optimal performance and address any supplier issues.
• Ensure the security of PSOW systems and data, with strong cyber security measures, backups, and business continuity plans in place for unplanned incidents.

For further information about the role and to apply, please visit the PSOW website or Yolk Recruitment.