Ombudsman Jobs

PSOW is seeking an Executive Director, Corporate Resources who will report to the Ombudsman (as the Accounting Officer) and act as their Chief Financial Adviser. As one of two Executive Directors, the individual will play a crucial role leading the organisation and providing strategic direction as well as ensuring that PSOW is a safe, well-run and inclusive workplace.

Looking outward, as leader of PSOW’s wider systemic improvement work, this role also presents an exciting opportunity for an ambitious professional to have an impact on the quality of Welsh public service and Welsh life. The organisation therefore seeks a strategic thinker who can build and support high-performing teams and who is passionate about public service delivery and improvement.

An experienced Finance professional, or an individual who has led the Finance function as part of a wider portfolio, the individual will bring experience of working in a complex stakeholder environment and driving change in this environment. A public or third sector professional, or a private sector professional with a public service ethos, this individual will enjoy a fantastic opportunity to help shape the PSOW of the future, leading on the development of its new strategic plan.

For further information about the role and to apply, please visit the PSOW or Odgers Berndtson websites.

The Housing Ombudsman Service (HOS) is committed to continuously monitoring and improving performance. To support this, HOS are seeking to appoint an Independent Reviewer of Complaints against their service.

The Ombudsman operates a two-stage process for complaints against the service. You will consider a sample of service complaints and how effectively they were handled, including timeliness and responsiveness. Where standards are not met you will make recommendations to the senior leadership team for improved practice. The successful candidate will be required to:

• Deliver two reports each year, ideally in May and November, including a summary of each case assessed, an overall assessment and conclusions based on the cases considered.
• Meet with the Ombudsman and leadership team to provide feedback and discuss the outcome of the report prior to publication.
• Present and share insights and expertise at the Quality Board, though the role is not intended to be a full member of the Quality Board.

The successful candidate will be expected to have in-depth knowledge of the role of the Ombudsman, an extensive background in Dispute Resolution and complaint handling and be able to speak and present confidently, clearly and fluently avoiding jargon. Additionally, you will have to display your commitment to delivery in the role. It is envisaged that the successful candidate will need to dedicate 10 days per year to complete the role, for which they will be paid £437.50 per day, but you will be asked to be flexible and agile and contribute more of your time if required.

To apply please visit the HOS website.

The Pensions Ombudsman (TPO) has an exciting opportunity for a number of Senior Caseworkers to join their team based in Canary Wharf, where they currently operate an agile working policy of 20% office based.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £44,381 per annum pro rata. They offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and welcome applicants from under-represented groups. 

If you meet most but not all of the criteria required, you are still encouraged to apply, as TPO value potential and transferable skills. They are open to candidates from a range of professional backgrounds. You may have gained transferable skills from roles such as:

• Investigator
• Complaints Handler
• Customer Services Manager
• Paralegal

Further details of the role and how to apply can be found on the TPO website.

The Legal Ombudsman (LeO) is currently looking for a Finance Manager to join their Finance team on a permanent basis. The role reports to the Head of Finance, Procurement and ICT and will manage all aspects of financial management for LeO.

The Finance Manager supports the Head of Finance, Procurement and ICT and manages the Finance Team on a daily basis, which provides all aspects of financial management to the Legal Ombudsman including:

• Budget Preparation
• Budget Monitoring
• Financial Accounting
• Provision of Business Partner Service
• Accounts Receivable
• Accounts Payable
• Banking
• Reporting to Ministry of Justice

The Finance Manager will provide oversight, challenge and support to the Management Accountant who leads on the financial accounting and reporting.

You will need to have demonstrable experience in a similar role and will have worked across a range of roles including financial accounting and financial management and reporting.

For further information about the role and to apply, please visit the LeO website.

The Parliamentary & Health Service Ombudsman (PHSO) are looking to recruit a Governance and Risk Manager to report to the Chief of Staff and join a small, friendly and enthusiastic team, working closely with the Ombudsman, Chief Executive Officer, and the PHSO Board. 

For further information about the role and to apply, please visit the PHSO website.

We are looking for an Independent Board Member to join the OA Board to provide an external perspective and help ensure the organisation is run effectively.

Alongside sitting on the Board, the Independent Board Member will also chair the OA’s Audit and Risk Committee. As a Board Member you will become both a Director of the OA and one of the Company Members. 

For further information about the role and to apply, please click here.