Ombudsman Jobs

The Information Rights Officer plays a key role in making sure we meet our legal responsibilities around data protection and information rights. You will handle requests for information in line with legislation, providing clear and accurate responses while helping to reduce the risk of non-compliance. You will also offer practical advice to colleagues on how to manage data appropriately. 

You will work closely with the Data Protection Officer and wider team to support regulatory responses, maintain accurate records, and contribute to data protection impact assessments. The role also involves delivering guidance and training to colleagues, helping to build understanding of data protection and cyber security across the organisation 

This is a varied role that requires strong judgement, attention to detail, and the ability to interpret complex legislation. You will need to manage competing priorities, meet statutory deadlines, and work collaboratively with others to ensure a consistent and high-quality service for information requesters. 

For further information and how to apply, please visit the PHSO website

We are looking for an experienced Programme Manager to lead and coordinate delivery of our most important strategic programmes — including digital transformation initiatives and our Three-Year Plan. You will translate our strategic ambitions into well-governed, deliverable programmes, working closely with Senior Responsible Officers and senior leaders across the organisation. Your work will directly support delivery of our Three-Year Plan and annual Business Plans, and will help build our programme management capability for the long term.

We are looking for someone who brings proven experience of delivering complex programmes end-to-end, combined with a collaborative, pragmatic approach and a genuine commitment to public service.

Closing date: 9am, 13 July 2026

For further information and how to apply, please visit the LGSCO website.

The current role is a key management role initially involving leadership of:

• a high-volume operational area at the front end of the complaint registration and triage process, with responsibility for ensuring that complaints are registered, triaged, assessed and progressed efficiently, accurately and in accordance with statutory requirements, internal procedures, and service standards, and

• a customer experience team, with responsibility for the operational handling of customer service engagements, and the evolution and implementation of organisational strategies in the areas of quality assurance, process improvement and innovative service transformation.

The successful candidate will lead a functional area delivering complaint registration, initial assessment and triaging, compliance and admissibility checks, workflow management, quality assurance, customer service delivery and people management. The role requires a strong operational leader who can support team members to deliver a high-quality, timely and consistent service to complainants, providers and other stakeholders, while maintaining a clear focus on fairness, impartiality, accuracy, productivity and continuous improvement.

Reporting to the Director of Registration, Early Resolution and Transformation, the Assistant Principal Officer will be one of the senior managers responsible for planning and managing team capacity, monitoring performance, identifying operational risks and bottlenecks, driving service improvement initiatives and using management information to support effective decision-making. The postholder will also contribute to cross-organisational projects, policy development and change initiatives, particularly where these affect complaint intake, assessment processes, quality standards, staff capability and customer experience.

Closing date: Tuesday, 14 July 2026 17:00

Our Careers page: https://www.fspo.ie/Careers.asp

The role is remote-based. The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service.

Salary - £50,470

For further information and how to apply, please visit the NHOS website