The primary role of CIFO is to resolve complaints about financial services provided in or from the Channel Islands of Jersey, Guernsey, Alderney and Sark. CIFO is the joint operation of two statutory ombudsman roles, established in law by the Financial Services Ombudsman (Jersey) Law 2014 and the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014.
The Communications Ombudsman is part of a wider group that was founded in 2002 to provide independent dispute resolution services, aiming to put consumers back into the position they were in before the issue occurred, whilst helping providers understand their customers and improve their experience.
Now part of the Trust Alliance Group, our organisation has resolved over 1.3 million disputes.
With over 1,450 telecommunications companies signed up to our scheme, and over 15 years experience in the communications sector, we are one of the alternative dispute resolution (ADR) schemes approved by Ofcom to impartially and independently handle disputes between consumers and providers.
Investigates complaints of maladministration by Public Authorities and Institutions, promotes effectiveness and efficiency within services rendered to the community, educates persons about their rights and duties in a free and democratic society, and provides a service to the public in fairness, justice and without prejudice.
The Energy Ombudsman was founded in 2002 to provide independent dispute resolution services, aiming to put consumers back into the position they were in before the issue occurred, whilst helping suppliers understand their consumers and improve their experience.
Now part of the Trust Alliance Group, our organisation has resolved over 1.3 million disputes.
With over 2,500 energy companies signed up to our scheme, the Energy Ombudsman is the only alternative dispute resolution scheme in the UK energy sector. We're approved by Ofgem to impartially and independently handle disputes between consumers and energy suppliers.
The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially and have the power to put things right.
The role of the FSPO is to resolve complaints from consumers, against financial service providers and pension providers. The FSPO provides an independent, fair, impartial, confidential and free service to resolve complaints through either informal mediation, leading to a potential settlement agreed between the parties, or formal investigation and adjudication, leading to a legally binding decision. When any consumer, whether an individual, a small business or an organisation, is unable to resolve a complaint or dispute with a financial service provider or a pension provider, they can refer their complaint to the FSPO.
Provides independent and effective oversight of policing in Ireland. It deals fairly and efficiently with complaints from the public about members of the Garda Síochána, so that everyone can have confidence in the complaints system.
We accept, investigate and subsequently report on complaints made against Gibraltar Government departments/public bodies as listed in the Schedule to our Act.
The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with us. We resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities) and our voluntary members (private landlords and letting agents who are committed to good service for their tenants). Our dispute support service works with residents and landlords to resolve issues while they are within the landlord’s complaints procedure. Our dispute resolution team makes the final decision on complaints that remain unresolved through independent, impartial and fair investigation. We set complaint standards for our members through our statutory Complaint Handling Code and undertake systemic investigations, sharing the learning from our work through our Centre for Learning with landlords and residents to promote positive change in the social housing sector.
The Legal Ombudsman is the body responsible for investigating complaints between consumers and regulated legal service providers in England and Wales.
We resolve complaints about the standard of service legal providers have given. We cover most legal services, including those involved in wills, family issues, buying or selling a house, personal injury claims, employment, or litigation. Common complaints we look into include those about delays, costs, and poor communication.
A second vital part of our work is the sharing of learning and insight from the complaints we see. This promotes better complaint handling, prevents future complaints and helps drive higher standards in legal services.