IBAS considers complaints from customers of licensed gambling businesses who believe they have been treated unfairly. We welcome complaints about online gambling, bookmakers, casinos, bingo clubs, arcades and charity lotteries. Complaints are considered by our team of Case Managers and decisions are reached by members of our Adjudication Panel.
The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support. We act as an impartial referee for people who; feel they have been treated unfairly or are unhappy with the way their complaint has been dealt with by the business or agency. We provide our service to users of: the Child Support Agency; Jobcentre Plus (including most work provider services); The Pension Service; the Disability and Carers Service; Debt Management (part of DWP); the Financial Assistance Scheme; the Child Maintenance and Enforcement Division (Northern Ireland); Northern Ireland – benefits and pensions only (Department for Communities); the Independent Living Fund; the government’s Work Programme; Fit for Work (the government-funded advice service).
The Independent Complaints Reviewer provides an independent complaints review service for HM Land Registry. Complaints can include failure to meet standards of service, quality, speed and performance. The ICR cannot consider disputes about official decisions made by HM Land Registry or legal matters. Anyone (including the members of the public, businesses and professional advisors) may refer a complaint to the ICR.
The Lay Observer for Northern Ireland monitors complaints made by members of the public to the Law Society of Northern Ireland about the conduct of solicitors and the manner in which the complaints are dealt with by the Society. He also considers allegations made by individuals who are not satisfied with the Law Society's handling of complaints.
The Northern Ireland Certification Officer for Trade Unions and Employers' Associations is a statutory office that determines complaints concerning trade union elections, certain other ballots and breaches of trade union rules in Northern Ireland. The Certification Officer is also responsible for: Maintaining a list of trade unions and employers' associations; Receiving and scrutinising annual returns from trade unions and employers' associations; Ensuring observance of statutory requirements governing mergers between trade unions and between employers' associations; Overseeing the political funds and the finances of trade unions and employers' associations; and Certifying the independence of trade unions.
The Office for the Independent Examiner of Complaints (OIEC) provides independent complaints review to Home Office service users of HM Passport Office, UK Visas and Immigration, Border Force, Immigration Enforcement, Detention Services and the General Register Office, who have exhausted the complaints process and remain dissatisfied with the outcome. The OIEC is unable to look at complaints about Home Office decisions that carry review or appeal rights, or about policy or legislation
In addition, the post holder has a role in identifying wider systemic issues which have the potential to impact on the way in which the service is delivered or operated.
The Office of the Press Ombudsman deals with complaints that newspapers, magazines and online news publications have breached the Code of Practice of the Press Council of Ireland
Oifig an Choimisinéara Teanga (The Office of the Official Languages Commissioner) is an ombudsman body which investigates complaints from the public regarding their rights to receive state services through Irish. It also provides advice to the public as well as a function providing advice to public bodies regarding their duties under the Official Languages Act. It also montiors the implementation of provisions relating to the Official Languages Act.
We are the first point of contact for all complaints about lawyers in Scotland. We receive complaints about all sorts of legal services, from buying and selling houses to criminal law. We investigate and resolve complaints about inadequate professional service and refer complaints about conduct to the relevant professional body (e.g. the Law Society of Scotland or the Faculty of Advocates).