Conference Registration Now Open!
We’re excited to share that full registration for the 2025 Conference is now officially open! This year’s event, themed ‘Providing a Modern Service’ promises to be a thought-provoking experience. If you haven’t yet secured your spot, now is the time to register and select your preferred workshops.
When & Where:
📍 9–11 June 2025
📌 Hilton Belfast
Important Registration Information:
- Whether you have pre-booked via the Early Bird offer or not, all attendees must complete individual registrations now.
- During the registration process, you will also select the workshops you wish to attend, so be sure to review the programme in advance.
Summer Workshop: Vulnerability (9 June, 15:00–17:00)
This pre-conference workshop will explore the latest developments in engagement with customers in vulnerable circumstances, including victims of domestic and economic abuse, refugees, and asylum seekers. Speakers include:
- Professor Chris Gill
- UK Financial Ombudsman Service
- UK Information Commissioner’s Office
Programme Highlights
We have an exciting programme lined up across 10–11 June, featuring thought-provoking plenary sessions, engaging discussions, and expert-led breakout sessions.
Plenary Sessions & Breakouts will cover:
- User Experience – Enhancing service delivery for those we support
- Demonstrating Impact – Measuring success in modern ombudsman schemes
- Augmented Technology & AI – Opportunities and challenges in ADR
- How to Deliver Change with No Money – Practical strategies for innovation
- Changing Blame Culture – Building a more constructive and accountable environment
💡 Guest Speaker Announcements Coming Soon! Stay tuned as we reveal the experts who will be leading these sessions.
Don’t miss this fantastic opportunity to connect with fellow members, gain valuable insights, and experience the vibrant city of Belfast.
📢 Next Steps:
✔ Early Bird Pre-Booking? Ensure your team completes individual registrations now.
✔ Haven’t booked yet? Standard registration is now open - secure your spot today!
We look forward to welcoming you in June 2025!