Ombudsman Jobs

Acting with the delegated authority on behalf of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO by the public.  This covers failings in services by local authorities, and social care providers. LGSCO's investigators look at complaints about most services organisations within their remit offer, with a large proportion of their work involving complaints about children’s services and special educational needs.  

For further information about the role and to apply, please visit the LGSCO website.

As an Assessment Manager you will be a leader, responsible for ensuring that your team of investigators delivers high quality, timely assessments of new cases against challenging objectives, as well as progressing your own casework. LGSCO's work is underpinned by their principles of independence, impartiality and fairness, focusing on remedying injustice to individuals and improving public services. You will also be a member of the Leadership Team, working collaboratively to promote, lead and contribute to projects and initiatives across the organisation and making a significant contribution to service and policy development.

For further information about the role and to apply, please visit the LGSCO website.

As an Assistant Ombudsman you will be a leader, responsible for ensuring that your team of investigators delivers high quality, timely investigations against challenging objectives. LGSCO's work is underpinned by their principles of independence, impartiality and fairness, focusing on remedying injustice to individuals and improving public services. You will also be a member of the Leadership Team, working collaboratively to promote, lead and contribute to projects and initiatives across the organisation and making a significant contribution to service and policy development. You will play an important role in representing LGSCO externally through contact at a senior level with bodies they investigate, as well as other external stakeholders across the public and voluntary sectors.

For further information about the role and to apply, please visit the LGSCO website.

The Motor Ombudsman (TMO is currently looking for a new Compliance Manager. This role ensures TMO's adherence to regulatory, business, and quality standards. This role develops and maintains compliance frameworks, manages audits, addresses compliance risks, and drives process improvements. It also oversees case decision compliance and GDPR requests. By collaborating with internal teams, the Compliance Manager supports operational efficiency, regulatory adherence, business growth, and service excellence.

Key responsibilities will include:

• Ensure adherence to regulatory, business, and ISO standards while maintaining quality management systems.
• Act as the primary contact for compliance-related issues, risk management.
• Lead and assisting on multiple audits / committees and working groups.
• Manage and coordinate regulatory and voluntary audits, ensuring timely and accurate reporting.
• Develop and maintain compliance programs, policies, and training initiatives.
• Identify and implement process improvements to enhance compliance efficiency and business performance.
• Responsible for collation and closure of all data privacy rights requests.
• Responsible for collation and closure of all case compliance issues relating to (decisions and responses) working in conjunction with the Operations Manager, Business Services & Dispute Resolution Teams.

For further information about the role and to apply, please visit the TMO website.

The Public Services Ombudsman for Wales (PSOW) is looking to recruit an Improvement and Complaints Standards Manager to lead and promote the Wales Complaints Standards Authority, working with external bodies to implement effective complaints handling procedures as well as managing a small team.

For further information about the role and to apply, please visit the PSOW website.

The Public Services Ombudsman for Wales (PSOW) is looking to recruit a Code Assessment Officer.  This is a graduate entry position so to will suit a recent graduate, ideally in law. You'll be the first point of contact for members of the public who contact the Ombudsman as well as assessing Code of Conduct complaints:

• Assess and determine Code of Conduct complaints made to the Ombudsman
• Draft and issue relevant decision notices
• Provide advice and guidance to members of the public
• Update case management system

For further information about the role and to apply, please visit the PSOW website.

The Public Services Ombudsman for Wales (PSOW) is looking for x2 Casework Officers - Call Handling.  These are roles where your excellent customer service will come to the fore, where you will deal with enquiries and complaints from the public and resolve and escalate where required and draft and issue relevant decision notices. You will:

• Set up cases on the case management system.
• Take oral complaints from complainants (in Welsh for the Welsh speaking role).
• Log the post and deal with the Teams outgoing post.
• Process complaints and correspondence received though "Ask" including straightforward rejections, such as complaints that are clearly outside jurisdiction.
• Update the case management system as necessary.

The successful Casework Officer (Call Handling) will meet most of the following criteria:

• Fluent Welsh speaker (for 1 of the 2 positions. The other position is Welsh desirable but not essential).
• Proven competence with IT systems.
• Excellent written and spoken communication.
• Strong team player but also able to work independently.
• Able to be discrete and understand the need for confidentiality.

For further information about the role and to apply, please visit the PSOW website.

The Outreach Manager is responsible for ensuring that OIAHE deliver on their strategic objective of improving student experiences and influencing change in the higher education sector by organising a range of outreach activities.

These outreach activities include managing a small team to deliver in-person and remote training and awareness sessions with higher education providers and student representatives. The postholder will have to play an active role in the preparation and delivery of these sessions and must be comfortable with public speaking and facilitating audience discussions. This will involve occasional travel to higher education providers in England and Wales.

For further information about the role and to apply, please visit the OIAHE website.

The Pensions Ombudsman has an exciting opportunity for a Stakeholder Engagement Manager to join their team based in Canary Wharf, where they currently operate an agile working policy of 20% office based.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £52,794 per annum, pro rata.  They offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and welcome applicants from under-represented groups. 

Further details of the role and how to apply can be found here –Stakeholder Engagement Manager.

It’s a really exciting time to join the Legal Ombudsman as their Head of People and Culture.

The Office for Legal Complaints’ (OLC) strategy for the Legal Ombudsman places at its heart the value and impact HR can bring. Over the last few years significant progress has been made in developing a strong, forward-thinking people strategy and delivering a wide range of impactful, effective people initiatives, supported by a committed HR team. This role provides a great opportunity to build on the strong foundations now in place and move HR into the next phase, adding real value to the organisation and delivering on their aim to make LeO an employer of choice.

You will report into the Chief Ombudsman and be a key member of the Executive Team.

For further information about the role and to apply, please visit the LeO website.