Ombudsman Jobs

Providing a range of administration duties and support within the PAT Shared Service Team. To be the first point of contact for the PAT Team, providing a professional and customer focused service dealing with both internal and external customers whilst building and maintaining effective relationships and support key processes including recruitment, onboarding, the employee lifecycle, learning and development and equality, diversity and inclusion (EDI), in a timely, accurate and efficient manner. 

For more information about the role and to apply, please visit the PHSO website.

The OA is currently recruiting for two Independent members to join the OA’s Validation Committee (VC). The VC scrutinises both applications for membership and the re-validation of existing members against our membership criteria. This is a crucial time for the VC, with the re-validation programme of all of the OA’s Members currently underway, and a unique opportunity to help drive standards and best practice across the complaints landscape. 

Further details about the roles and information on how to apply can be found here.

The Local Government and Social Care Ombudsman (LGSCO) is seeking a Chief Executive Officer to lead its strategic direction and oversee governance, performance, and operational delivery. This hybrid, flexible role offers leadership opportunities in public service delivery, stakeholder engagement, and policy development. The ideal candidate will have proven leadership experience, strong governance knowledge, and excellent communication skills.

Salary: £125,644 annually. 

For more information about the role and to apply, please visit the LGSCO website.

This is an exciting opportunity to join the OA’s Board. As an Independent Board Member, you will bring a perspective from outside that of the OA’s members to help ensure the organisation is run effectively. Alongside sitting on the Board, you will also chair the OA’s Audit and Risk Committee. 

Further details about the role and information on how to apply can be found here.

As an Intake Caseworker, you will be the first point of contact for the Parliamentary and Health Service Ombudsman. You will advise complainants on the best route to deal with their complaint. A large part of the role is to be an independent decision-maker; this involves giving people information and advice about making a complaint. This role telephone based and will require you to be ready to answer and make calls for at least half of your day each day. PHSO are looking for individuals with an experience of working in a customer focused environment,  excellent communications skills, both written and verbal, experience of negotiating outcomes with others, the ability to confidently handle challenging calls. The successful candidates will be managing personal caseloads, handling challenging calls where you may need to apply an unacceptable behaviour policy, identifying, acquiring and assessing information to resolve enquiries and assessments in line with PHSO policy and guidance, as well as making low risk decisions on cases.

For further information about the role and to apply, please visit the PHSO website.

As a Caseworker with The Parliamentary and Health Service Ombudsman, you will make complaints count. PHSO are looking for individuals with an analytical mindset, who can consider conflicting information, reach well-reasoned impartial decisions. You will also need to be able to interpret evidence from different sources and seek legal and clinical advice where necessary. The successful candidates will also be empathetic and sensitive in their dealings with others, be able to communicate well, have a resilient can-do attitude, as well as be able to work towards targets and meet deadlines. Full training is provided. PHSO welcome applicants from different backgrounds. Some of their current and past Caseworkers have been solicitors; others are nurses or complaints investigators in local government. Others are recent graduates who combine great customer service experience with writing and analysis skills.

For further information about the role and to apply, please visit the PHSO website.

 The Scottish Parliament is advertising for a new Scottish Public Services Ombudsman (SPSO), as the current term comes to an end in April 2025. The Ombudsman investigates complaints about most organisations providing public services in Scotland. The Ombudsman is also responsible for setting and monitoring complaints handling standards for the public sector in Scotland, carries out independent reviews of decisions that councils make on community care and crisis grant applications (Welfare Fund Independent Reviews) and is also the Independent National Whistleblowing Officer (INWO) for the NHS in Scotland. This is a high profile, demanding and challenging role. The Scottish Parliament is seeking a talented individual with excellent communication skills, experience of delivering functions within a statutory framework, excellent judgment to reach sound and impartial decisions, a proven track record of strategic leadership and demonstrable experience of delivering results.

For further information and how to apply visit: Scottish Public Services Ombudsman | Scottish Parliament Website

The Pensions Ombudsman has an exciting opportunity for a Management Support Officer to join their team based in Canary Wharf, where they currently operate an agile working policy.  You will be working part-time (pro-rata, 3 days p/w) on a fixed-term contract until 31 March 2026 (with the potential to convert to a permanent contract) and will receive a competitive salary of £35,961 to £42,579 per annum pro rata.

TPO offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and they welcome applicants from under-represented groups.  

Further details of the role and how to apply can be found here – Management Support Officer