Gambling regulation - Culture, Media & Sport Committee

The OA welcomes the Government’s commitment to the establishment of an ombudsman for the gambling sector that meets the OA’s criteria. 

A single mandatory ombudsman should replace the multiple existing Alternative Dispute Resolution (ADR) bodies, providing comprehensive and effective redress for all disputes between gambling customers and operators, including those relating to social responsibility. 

Having a single mandatory ombudsman provides more effective consumer protection, facilitates more effective feedback to the sector, and supports the regulator in performing their duties.