Jersey Law Commission

The Ombudsman Association responds to the Jersey Law Commission’s report on Keeping the Complaints Panel or creating an Ombudsman. 

1. We welcome the approach taken by the Law Commission of posing fundamental questions around what the problem that needs to be resolved actually is, and what the desirable features should be of Jersey’s independent complaints body. 
2. We strongly believe that the ombudsman model is the most effective model to identify systemic issues and help drive improvements in services and complaint handling. The benefit for citizens is therefore not only in resolving disputes, but also in the increased efficiency and effectiveness in public services as a result of ‘getting it right first time’.
    

Download an accessible PDF of our response below.