Ombuds Day 2020 - how do ombudsman make a difference?

The third annual Ombuds Day took place on 8 October 2020, with a theme of: ‘Unusual name. Important service.’

As Ombuds Day is an opportunity to increase awareness and understanding of the ombudsman community, we asked our members: 'How do ombudsman make a difference?'

You can watch their answers here.